Aide
Track an order
Enter your order number and the e-mail address used at checkout: you get the status, carrier and parcel history, no account needed.
Frequently asked questions
I did not receive a confirmation e-mail
Check your spam folder and the spelling of the address entered at checkout. If the payment was taken, write to us with the date and amount: we will find the order.
Tracking has not moved for several days
Carriers sometimes take 24 to 48 hours to scan a parcel. After 5 working days without movement, contact us: we open an enquiry with the carrier.
The parcel shows as delivered but I do not have it
Check with neighbours, the building reception or the pick-up point named by the carrier. No result within 48 hours? Tell us: we file the claim and keep you informed.