Accepted payment methods
Payment is processed by Mollie, a licensed European payment provider. The methods offered depend on the billing country; they are shown at the payment step.
- Bancontact, KBC/CBC and Belfius for Belgium.
- Visa, Mastercard and Maestro cards in every country.
- Apple Pay and Google Pay on compatible devices.
- The amount is taken in one payment, in the currency shown in the basket.
Security and 3-D Secure
Your bank details never pass through our servers: they are entered on Mollie's secure page, encrypted end to end. Card payments are subject to 3-D Secure strong authentication (approval in your banking app).
We store no card numbers. A card saved for a future purchase is kept as a token at Mollie, never with us.
When is the payment taken?
Immediately when the order is confirmed. If the bank declines or you leave the payment page, the order stays "awaiting payment": you can resume it from the e-mail received or your customer area, without ordering again.
An order left unpaid after a few days is cancelled automatically, free of charge.
Invoice and credit note
The invoice is issued automatically as soon as payment is confirmed, in the name and billing address entered at checkout. It is attached to the confirmation e-mail and stays downloadable in your customer area.
- PDF invoice, numbered, with net, VAT and gross detail per line.
- For a return or partial refund, a credit note is issued and linked to the original invoice.
- Businesses: enter your intra-community VAT number in your account before ordering so that it appears on the invoice.
Refunds
A refund is always made to the payment method used for the purchase, never to another account.
- Accepted return: refund within 14 days after the part reaches the warehouse.
- Order cancelled before shipment: refund within 2 to 5 working days.
- The time it takes to appear on your statement depends on your bank (up to 10 working days for some cards).
Häufige Fragen
Can I pay by bank transfer?
Not from the site: bank transfer is not offered at checkout so as not to delay shipment. For a large business order, contact us: we can issue a pro forma invoice payable by transfer.
My payment was declined, what should I do?
Check your limit and the 3-D Secure approval in your banking app, then resume the order from the "awaiting payment" e-mail. Nothing is charged on a declined payment.
Is the amount charged the one shown in the basket?
Yes, exactly: the total shown before clicking "Pay" (items, shipping, discount, VAT) is the amount sent to Mollie.
Do you offer instalment payments?
Not at the moment.